Return & Cancellation Policy
BETTER HOME CREATION believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them
- In cases of receipt of damaged or defective items please report the same to our customer service team
The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the BETTER HOME CREATION, it may take 6-8 days for the refund to be processed to the end customer.
- Our return policy is very flexible and customer friendly, we try to accommodate our customers as much as we can, we welcome replacements on the following terms:
- In case, a wrong product has been dispatched.
- If you identify quality or a manufacturing defect on the received product.
- If the product is received in damaged condition.
- For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered as a defect. We would urge our customers to consider the same for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
