Shipping & Returns
We ship all our packages through major logistics companies. Since our products are fragile and large, we create bespoke packages for our orders. Delivery charges include packaging charges and only parts of the charges are borne by the customer, part of that is borne by us, BETTER HOME CREATION. Shipping is charged on invoice value as follows -
Rs. 0.00 - Rs. 2999 - Rs. 500
Above Rs. 2999 - Free
BETTER HOME CREATION believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the concerned teams and they have initiated the process of shipping them.
• In cases of receipt of damaged or defective items please report the same to our customer service team.
The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the BETTER HOME CREATION, it might take 6-8 days for the refund to be processed to the end customer.
DELIVERIES
All Delhi NCR orders are dispatched and delivered within 5 days of order confirmation by our logistics team.
All orders for the rest of India are handled by our logistics partners. Tracking details and partner details for your orders are sent to you via mail & text message upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail.
Tracking links -
FedEx - http://www.fedex.com/in/domestic/track/
Pickrr - http://www.pickrr.com/tracking/#/
Delhivery - https://www.delhivery.com
Shadowfax - https://tracker.shadowfax.in
Blue Dart - http://www.bluedart.com/maintracking.html
Xpressbees - https://www.xpressbees.com/track
Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know at support@blckhomes.com or at +91 89585 81000 for us to resend it as soon as we receive it.
PAYMENTS
Cash on Delivery (COD) is accepted for all eligible pin codes. Not eligible COD orders won't be accepted. We accept all major debit & credit cards and also provide Net Banking options across major banks.
EMI payment method is available as well; just follow the following steps -
1. Choose Credit Card / Debit Card / Net Banking / UPI as the payment options.
2. You will be directed to the Cashfree (Payment Gateway) page, wherein you can choose to opt for debit or credit cards emi which will have options to convert your payment into easy EMI's for the following banks -
HDFC Bank
Standard Chartered Bank
Ratnakar Bank
Kotak Bank
HSBC Bank
ICICI Bank
Yes Bank
Axis Bank
- Please be informed that the list of the banks available to opt for EMI can change as per the discretion of the payment gateway and the list mentioned above can vary.
